Complaints Policy
Last updated: September 2026
We want to hear when something goes wrong. This policy covers complaints about Ekhaya Finders' own services — your listing, your account, your listing payment, or how we handled something.
Disputes between users are different
A disagreement about rent, a deposit, damage or an eviction is between the landlord and the tenant. Ekhaya Finders never holds that money and cannot recover it. We can still investigate the listing or the account and take action under our Acceptable Use & Listing Policy.
How we handle your complaint
- We acknowledge your complaint, normally within 2 working days.
- We investigate, and may ask you for more detail or evidence.
- We give you an outcome, normally within 10 working days.
- If you are unhappy with the outcome, reply and ask for it to be escalated.
Lodge a complaint
Fill this in and send it to us by email or WhatsApp.
Nothing you type here is stored on the website — it only opens your email or WhatsApp app with the details filled in.