Refund & Cancellation Policy

1. Scope

This policy applies to payments made through Ekhaya Finders for paid property listings, listing renewals, feature boosts, advertising and other promotional services. It does not apply to rent, deposits or other money paid directly between users — Ekhaya Finders does not collect or hold those payments.

2. Payment confirmation

Please keep your payment confirmation and transaction reference. You can also find your payments and download receipts on your Payments page.

3. When you may request a refund

Please contact us if:

• you were charged more than once for the same service;
• your payment was successful but the service you bought was not activated;
• a technical problem prevented the service from being delivered;
• you paid an incorrect amount; or
• you are entitled to a refund or cancellation under applicable law.

4. Incorrect or duplicate payments

We will review reported duplicate or incorrect payments. Where we confirm that you were charged twice or charged the wrong amount, we will refund the duplicate or overpaid amount where appropriate.

5. Service not delivered

If you paid for a service that we cannot provide — for example, a listing that we are unable to publish for a reason that is not caused by a breach of our Terms & Conditions — contact us using the details below and we will refund the fee for the service not delivered.

6. Cancellation requests

To cancel a paid service, email Shadracksello51@gmail.com with the details listed in section 10. Whether a refund is due depends on the circumstances, how much of the service has already been delivered (for example, whether your listing has already been published or your boost has already run), these terms and your legal rights.

7. Your rights are not excluded

We do not apply a blanket “no refunds” rule. Each request is considered on its merits and in line with South African law.

8. Refund processing

Approved refunds will generally be paid back using the original payment method where possible. How long it takes for the money to reach you depends on the payment provider (PayFast) and your bank.

9. How to request a refund

Email Shadracksello51@gmail.com, WhatsApp 073 381 3891, or use our Contact page.

10. Information we need

• your full name;
• the email address registered on your Ekhaya Finders account;
• the payment date;
• the transaction or payment reference; and
• a short description of the problem.

Never send us your password, PIN, OTP or full card details. Ekhaya Finders will never ask for them.

11. Consumer rights

Nothing in this policy limits any rights you have under applicable South African consumer protection laws, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.