Shipping & Digital Services Policy
Effective date: 8 October 2026 · Last updated: 8 October 2026
1. Digital services only
Ekhaya Finders provides online accommodation listings, business listings, featured placements, advertising and related digital services.
2. No physical shipping
Ekhaya Finders does not sell or ship physical products. No courier, postal delivery or shipping charges apply to any of the services offered through the platform.
3. How digital services are delivered
A purchased listing or advertising service is delivered electronically on the Ekhaya Finders website once payment has been confirmed by our payment provider and the service has been activated. Property listings are published after admin review; feature boosts activate automatically once payment is confirmed. You can follow the status on your dashboard and Payments page.
4. Activation delays
If your payment has been confirmed but your service has not been activated, please contact us with your payment reference and we will help you.
5. Third-party transactions
Any accommodation, property access, physical goods or other services arranged directly between users are separate from Ekhaya Finders’ digital services. Ekhaya Finders does not ship, deliver or provide those goods or services.
6. Contact information
Email Shadracksello51@gmail.com, WhatsApp 073 381 3891, or visit our Contact page.