Terms & Conditions

1. Introduction

Ekhaya Finders (“Ekhaya Finders”, “we”, “us”) is an online platform that helps people in South Africa find accommodation — including rooms, backrooms, flats, houses, Mkhukhu accommodation, student accommodation, guest houses and B&Bs — and local businesses. Landlords, accommodation providers and businesses use the platform to advertise; tenants, guests and customers use it to find them.

2. Acceptance of terms

By opening, browsing or using Ekhaya Finders, or by creating an account, you agree to these Terms & Conditions. If you do not agree, please do not use the platform.

3. User accounts

• You must give accurate, current and complete information when you register and keep it up to date.
• You are responsible for keeping your password and login details safe and for all activity on your account.
• Tell us immediately if you think someone else has used your account.
• Use your account responsibly and only for lawful purposes.

4. Listings and advertisements

Landlords, accommodation providers and businesses are fully responsible for their listings. You must make sure that descriptions, photographs, prices, deposits, availability, location and contact details are accurate, up to date and lawful, and that you have the right to advertise the property or business and to use the photographs you upload.

5. Payments and listing fees

Some listings and promotional services require payment. Current prices, in South African Rand (ZAR), are:

• Property listing fee: R100 once-off per listing.
• Feature boost (featured placement) for 7 days: R50.
• Feature boost (featured placement) for 14 days: R90.
• Feature boost (featured placement) for 30 days: R150.

The price that applies to you is always shown at checkout before you pay, including any promotional discount. Online payments are processed by our third-party payment provider, PayFast. We do not see or store your full card details.

A paid listing or boost is a digital advertising service. Payment does not guarantee that a property will be rented, that a tenant or guest will be found, or that a business will receive customers.

Ekhaya Finders does not collect rent, deposits or any other money owed between landlords, tenants, guests or businesses. Never pay a landlord or provider before you have viewed the property and verified who they are.

6. Listing publication and duration

• A property listing becomes active (publicly visible) only after the listing fee has been confirmed by our payment provider (or a valid free listing credit or promotion has been applied) and our team has reviewed and approved it.
• There is currently no fixed expiry date for an approved property listing. It stays published until you pause or remove it, or until we suspend or remove it under these terms.
• A feature boost lasts for the number of days you purchased (7, 14 or 30 days), starting when payment is confirmed. When it expires, your listing stays published but is no longer featured.

7. Prohibited activities

You may not use Ekhaya Finders to:

• post fraudulent, fake or duplicate listings, or run scams (for example asking for money before a viewing);
• publish false or misleading information about a property, price, availability or business;
• unlawfully discriminate against anyone, including on grounds of race, gender, religion, disability, nationality or any other ground protected by law;
• harass, threaten or abuse other users;
• impersonate another person or business, or use someone else’s identity documents;
• upload photographs or content you do not have the right to use;
• do anything else that is unlawful, harmful or abusive, or that interferes with the platform.

See also our Acceptable Use & Listing Policy.

8. Property and business verification

Before signing any agreement or paying any money, you must independently verify the property, the landlord or provider, the tenant, the business and any documents (such as proof of ownership, ID and lease agreements). View properties in person where possible. A “Verified” badge only means that certain documents were submitted and checked by us at a point in time; it is not a guarantee of a user’s identity, conduct or reliability.

9. Ekhaya Finders’ role

Ekhaya Finders is an online listing and advertising platform. Unless we expressly state otherwise, we are not the landlord, property owner, estate agent, accommodation provider or business, and we are not a party to any agreement between users. We do not review every listing in detail and we do not guarantee the identity, conduct or reliability of any user, or the accuracy of any listing.

10. Limitation of liability

To the extent permitted by applicable law, Ekhaya Finders is not liable for any loss or damage arising from listings, communications or agreements between users, or from your reliance on information posted by other users. Where we are liable, our liability is limited to the amount you paid us for the service concerned. Nothing in these terms excludes or limits any liability or consumer right that cannot be excluded or limited under South African law, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002.

11. Suspension and removal

We may investigate and, where appropriate, pause, suspend or remove listings or accounts involved in fraud, unlawful activity, misleading advertising or breaches of these terms. Where a removal is caused by a breach of these terms, a refund is not normally due, but your rights under applicable law are not affected. See our Refund & Cancellation Policy.

12. Privacy

How we collect and use your personal information is explained in our Privacy Policy, which forms part of these terms.

13. Complaints and disputes

To report a problem, a suspicious or fraudulent listing, or a dispute, use the “Report” button on the listing, visit our Complaints page, email Shadracksello51@gmail.com or WhatsApp 073 381 3891. Disputes between users about rentals or services must be resolved between those users, but we will act on reports that breach these terms.

14. Changes to these terms

We may update these terms from time to time. The updated version will be published on this page with a new effective date. Continuing to use the platform after that date means you accept the updated terms.

15. Governing law

These terms are governed by the laws of the Republic of South Africa.